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New Member

Timer for exclamation point (!)

Hi,

I have a Route Pattern with variable length (9!) and Require Forced Authorization Code. When end of dialing there are delay for 15 second and then it requests to enter key.

It is possible to shorten this time?

2 REPLIES

Re: Timer for exclamation point (!)

Thats the inter digit timer. Check under Service -> Service parameters-> Callmanager -> T302 timer. This is by default 15 sec. You can lower it. Dont lower it too low, because people could accidentally type a wrong digit and then not have enough time to back out.

HTH

Sankar

PS: please remember to rate posts!

New Member

Re: Timer for exclamation point (!)

My first recommendation would be to avoid any route pattern ending in "!" for this very reason. However, assuming that you can't avoid it, add another route pattern for 9!# and train them to use # to immediately route the call. If they forget to hit #, the 9! pattern will still work after the interdigit timer expires.

HTH,

John

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