Total mailbox size 0KB

[admin_2]

I have one user who is unable to retrieve vm through their IP phone. Receiving "system temp unavailable". When I look at their mailbox size on the SA Web page it shows 0 KB . We have had this in the past, where the Doh Prop shows the wrong exchange server. I verified it is the correct server. Any suggestions?<br><br>

[#2]

There will be an error (or errors) in the application event log when you hear the failsafe message. Can you take a look and see what it's complaining about?


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[#3]

Event ID 10002
GetMailboxStatus returned [0x8004000c] on line 108 of file h:\CommSvr\Sources\ConversationEng\AvStateSvr\AvSGetMailboxStatus.cpp

Running conversation SubMenu on Port 1
Subscriber Display Name : Remijsen, Raf (R)
Subscriber Alias : u370112

Running conversation SubMsgCount on Port 1

[#4]

Was the mailbox moved recently? Exchange(Unity) may be confused as to where the mailbox is at so it can't access the mailbox.

schois

[Anil Verma]

check this post out. It might be what is going on your system too-
http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=5932&page=&view=&sb=&vc=1#Post5932

Anil Verma
Cisco Systems
anilve@cisco.com

[crinaldi]

The mailbox has not been moved. I tried deleting and recreating subscriber in Unity, and still shows mailbox size of 0KB