One of our clients cannot get our Unity system to respond when they are using their touch-tone key-presses.<br><br>Is there something I can adjust in our system?<br><br>We are running on Unity version 2.3 Build 184.108.40.206. Do you need more system info to answer?<br><br><br>
Well, theres a couple of things that come to mind here
First off, wed need to know what switch/integration you were using.
From your description, Im assuming its only folks calling from this location and theyre all coming in from the outside, right? No problems with TTs internally or from other external callers, DID lines etc ?
Is it completely deaf to TTs from this site or is it just missing a tone here or there in the conversation?
Is there noise on the lines they are calling in on or is the sound clear, just no TT navigation capability?
If its not getting any TTs, they probably need to configure their switch to send TT on calls to the outside world. I would think that would already be setup but you never know You can test this real quick by hooking an analog phone up to one of the lines going into the voice mail, have someone there call in as they would to access the system and see if tones come through.
If its just dropping the occasional digit here or there, they may need to increase the TT duration in the switch, but I would tend to doubt that since the Dialogic cards can pick up pretty hot TTs (40ms cuts through consistently and is rather short most switches will send 70-100 ms at least).
Theres no setting on Unity anywhere that makes us more sensitive to TTs it shouldnt be necessary. Youre more likely to get results looking at the switch configuration Id think. Perhaps a flaky or inoperable tone generator on their switch?
I'm gussing some of the more experienced switch gurus out here might have some nuggets of wisdom for you...
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...