Trace not working

[ashever]

I am trying to setup a trace of a call to help with some route plan setups...I have been able to trace calls before but I am not getting any information from the phone I selected to trace. I did setup the server for which the phone is registered and i am looking at the logs on that server. We have updated to call manager 3.3.2(c)...would this cause the problem?

please email me @ joeharb@lourdes-pad.org

Joe

[amritpatek]

Upgrading to CCM 3.3(2)c should not affect the traces. You should get the trace even after that. Did you configure the trace parameters properly? the SDI or the SDL parameters. What level of trace are you looking for?

The following document has the required information for Trace analysis configurations. It also has related links to trace on the left side navigation bar. Trace Analysis Configuration

http://www/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008011b4af.html