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Tracking Time in DND

Does anyone know if there is a way to track the time a phone spends in DND. We have it as a soft key and managment wants to know how much time people are spending with thier phones set to it.

1 REPLY
Cisco Employee

Re: Tracking Time in DND

There is no reporting on how much time you spend in DND, as there is also no reporting on how much time you spend in CFA, logged in a hunt group, etc

The only way to get this info would be looking at CUCM traces to find out at what time they press the DND softkey

BTW: I'm assuming this is CUCM 7.1(2) as you do not mention what you use.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

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