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Transfer call directly to subscriber's vmail

On our PBX we have 2 numbers defined, one for the general vmail number and another one if you'd like to leave a message for a particular ext--used by the operator to transfer incoming calls directly to someone's vmail.<br><br>On Unity, we've got the general Unity number defined. When I try to transfer an incoming call directly to a person's vmail sometimes it works (goes directly to the greeting) sometimes it doesn't (rings the phone, eventually goes to their voicemail). The steps performed are:<br><br>- receive the caller<br>- hit transfer<br>- dial 4-digit Unity number<br>- enter person's 4-digit extension followed by transfer<br><br>Am I going about this incorrectly or does a 2nd number need to be defined?<br><br>

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Anonymous
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Re: Transfer call directly to subscriber's vmail

It's probably going directly to their greeting when they are on the phone, and ringing the extension the other times. You can dial the extension followed by a "#2" to force it to go directly to the subscribers voicemail. There is a tech tip on CCO about this:
http://www.cisco.com/warp/customer/788/AVVID/transfer_direct_box.html " target="_new">http:// http://www.cisco.com/warp/customer/788/AVVID/transfer_direct_box.html

Jami Stewart
Cisco Systems

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