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New Member

Transfer Connect to different terms on single 800 # for IVR Post Route

I am doing some preliminary design work and cost benefit analysis for a client that seems to have the requirement to have unique VDNs (Avaya) for each client at each site. The call flow is from the cloud to a IVR, IVR Route Request to ICM, and IVR Transfer Connect to target site. There are three sites in scope, and the solution is a simple load balance between all three sites. Because of the unique VDN requirement per customer, this would mean (at least upon my initial thinking) provisioning a toll free number w/ Transfer Connect for each VDN at each site. For our customer that would mean close to 2400 new toll free numbers to be provisioned (as there are close to 800 VDNs at each site that need to be unique). Is there a way to limit the Toll Free Numbers needed and still target unique VDNs at each site?

Thanks for any feedback...

3 REPLIES
New Member

Re: Transfer Connect to different terms on single 800 # for IVR

Better late than never...

The Transfer/Connect provisioning would only have to be in place on the original inbound number to the VRU...the destination toll-free number doesn't need the service, only the inbound-to-VRU number.

Regards,

Tim Platanitis-McKee

New Member

Re: Transfer Connect to different terms on single 800 # for IVR

Have you considered building a translation route pool for each site? The routing client is the IVR, but transfer connect is the mechanism to get the calls to the destination PBX. You'll still need a code and 8xx number for each member in the TR pool, but it should total far less than 2400. Once the pool is in place to get the calls to the destination, you can build as many unique VDNs as you need without worrying about more codes/8xx numbers (unless of course you ever need to expand the pool, so be generous when doing your sizing estimates).

New Member

Re: Transfer Connect to different terms on single 800 # for IVR

Have you considered post-routing via tielines? The VDN setup may be smaller, and the overall cost cheaper....just a thought...

-Julietta

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