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New Member

transfer didn't work on the holiday

We want call transfer afterhour and on holidays.

Now call are successfully transferred at afterhour, but on holiday, call still go into afterhour greeting.We added the specific day in holiday configuration and checked the obeserve holiday box for the greeting.

Anything else I missed here?

Thanks

Shouyi

2 REPLIES
Cisco Employee

Re: transfer didn't work on the holiday

I'm having a hard time figuring out how your system is configured here and what might be wrong... maybe you can export the audio text tree with the handlers you've strung together to deal with the holiday greeting - dump the expanded tree to a text file and post it so we can see how the handlers are connected and then we might be able to make some suggestions as to what might be wrong.

New Member

Re: transfer didn't work on the holiday

I sent my audio text tree to your email. Please take a look for me.Thanks.

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