We recently installed a CCM system here. Our receptionist's extension is 8068. When callers call in and she transfers them to a DN, they see the call as coming from her and answer with some goofy comment (when it turns out it's actually a client :-).
Besides being embarassing, this is a bit of a concern because people might not be as likely to answer the call if it's from our receptionist than a client.
How can I make the call appear to come from the source caller ID.
The gateway is a 3845 MGCP. The CCM version is 4.1.3 SR1.
Just curious here, does the display change to the Original calling party a few seconds after being answered (after Transfer)? It should change after the Transfer has been completed. In most cases this is more of a User training issue than anything else. You can also ask that your receptionist uses a "Consult Transfer" method and not complete the transfer until speaking with the user and indicating that they have a call for them. At least this will prevent the embarassing comments :(
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...