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Transfer not always happening

I have CM 3.0.11, TSP 10.0.036, Unity 2.4.6.126. Now that Cisco fixed my port problem I am back to the original problem. When the TSP is registered with the Publisher CM in a cluster, I get NO release transfers from the Unity system back to another phone. If I register the TSP with a subscriber then it works, but off and on, It will work one second then not, I get hold tones and stay on hold.<br><br>I understand there is a bug trac that 3.1 should fix, but I do not want to upgrade to 3.1 unless I have to, I just hate going to new code shortly after it has been released 8-).<br><br>Other than the transfers, Unity seems to be working fine. Anyone have any clues as to what I can do to check on the problem. I NEED these menu's soon and I have to have the transfer working reliably in order to use it.<br><br>Should I upgrade the TSP to 10.0.0.7 and install CCM 3.1?<br><br>------------------------------<br>Michael Perbix<br>Lower Merion School District<br>Telecommunicatons Specialist

6 REPLIES
Anonymous
N/A

Re: Transfer not always happening

Interesting....Where are the phones that Unity is trying to release transfer to registered? Also on the Subscriber? We did see a transfer problem when Unity was registered with one CM and phones were registered to another CM, but I can't remember if this was the exact problem. I'm thinking it was actually with supervised transfers.

Just for grins, try inserting a comma into the transfer string, so when transferring to 1234, the Unity SA would have <,1234>. See if that makes a difference.

Steve Olivier
Software Engineer
Cisco Systems

Anonymous
N/A

Re: Transfer not always happening

Okay that worked, now WHY does it work, and does that mean I need to do that for EVERYONE or can I somehow add that globally. The Unity box WAS registered to my publisher and my phones were registered to 2 other subscribers. Should this work then back in that configuration? And when 3.0 comes out, am I going to have to change that? And if I upgrade to CCM 3.1 will I need to change that?

------------------------------
Michael Perbix
Lower Merion School District
Telecommunicatons Specialist

Anonymous
N/A

Re: Transfer not always happening

It probably has something to do with the speed of the TSP transferring to a phone registered with a separate CallManager.

Well, let's just thank Steve for insisting for configurable timing parameters to take care of this stuff! What version of TSP are you running? Try editing/adding the following DWORD value in the registry...

HKLM\SOFTWARE\Active Voice\AvSkinny\InterDigit Send Delay = 300.

Take the comma out of the dial string and give that a shot. If that doesn't work, we might have to go to a TSP that supports the pre and post dial delays we got in.

Steve Olivier
Software Engineer
Cisco Systems

Anonymous
N/A

Re: Transfer not always happening

300 is the default value already in there, since the comma adds 1000 should I make it 1300?

-Mike

------------------------------
Michael Perbix
Lower Merion School District
Telecommunicatons Specialist

Anonymous
N/A

Re: Transfer not always happening

I wouldn't. The reg delay setting gets inserted in between and after a dial string. If you made it 1300, a 4 digit blind transfer would take over 5 seconds to complete. It sill might not even help. You need the pre-dial delay setting, but I'll need your TSP version to know if it can support it or not.

Steve Olivier
Software Engineer
Cisco Systems

Anonymous
N/A

Re: Transfer not always happening

Sorry, I saw earlier that you already gave me the TSP version. Let me check on a few things and I'll post the setting if it is supported in ver 36.

Steve Olivier
Software Engineer
Cisco Systems

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