Transfer not happening

[admin_2]

If I am in the AA and I enter an extension or search by user name, I find the user, it starts the transfer, however I hear the CM hold tones and do not go anywhere...this WAS working, now it does not and I am not sure WHAT changed. Any ideas?<br><br>Most users I have ringing their own extension on tranfers..<br><br> -mike<br><br>------------------------------<br>Michael Perbix<br>Lower Merion School District<br>Telecommunicatons Specialist

[#2]

Sounds like an invalid release transfer. That can happen for several reasons. Check to see if the phone that Unity is trying to transfer to is in the same calling search space as the Unity voice mail port. Also check to make sure that the SA screen for the subscriber has the correct extension number entered for the transfer.

Steve Olivier
Software Engineer
Cisco Systems

[#3]

The Voicemail is in a seperate Calling Search Space from the phones. BUT it worked...just stopped a few days ago. And Voicemail works fine otherwise....

-mike

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Michael Perbix
Lower Merion School District
Telecommunicatons Specialist

[#4]

Try putting an IP phone into the same calling search space as the Unity voice mail ports. Then, from another IP phone, call that IP phone (in the same CSS as Unity) and transfer to the same phone that Unity is trying to transfer to. Does it work?

Steve Olivier
Software Engineer
Cisco Systems

[#5]

The CSS is VOICE-MAIL and I put the phone in that space, tried a transfer from an outside call, and same thing. I get the put on hold tones from Call Manager. I am wondering if this is a CM problem...

-Mike

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Michael Perbix
Lower Merion School District
Telecommunicatons Specialist

[#6]

I don't think it is a CM problem, but a CM configuration. If an IP phone cannot transfer to the extension, there is no way that Unity can. I think this is happening because there is a difference in CSS. If you put Unity and the extension you want to transfer to in the same CSS, what happens?

Steve Olivier
Software Engineer
Cisco Systems

Edited by solivier on 7/13/01 01:07 PM.

[#7]

okay, I placed a phone in the CSS VOICE-MAIL which is where Unity is.

I dialed in from outside and can not transfer. I use a phone in a different CSS and I can call it just fine...

If someone calls me and I transfer them directly to the extension in the voicemail CSS, it works. So only transferring from unity does it not work...

-Mike

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Michael Perbix
Lower Merion School District
Telecommunicatons Specialist

[#8]

Maybe I am a bit confused but, if you place a phone in the same calling search space as Unity and cannot transfer to the desired extension from that phone, how is that a Unity transfer problem? It still sounds like a CSS problem. Am I missing something here?

Steve Olivier
Software Engineer
Cisco Systems

[#9]

That is what I am saying, I am now thinking it IS a CM problem, since the phones in differenet CSS can indeed talk to each other. So I iwill open a TAC case with Cisco on this issue, as sson as another issue is solved.

-Mike

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Michael Perbix
Lower Merion School District
Telecommunicatons Specialist