If I am in the AA and I enter an extension or search by user name, I find the user, it starts the transfer, however I hear the CM hold tones and do not go anywhere...this WAS working, now it does not and I am not sure WHAT changed. Any ideas?<br><br>Most users I have ringing their own extension on tranfers..<br><br> -mike<br><br>------------------------------<br>Michael Perbix<br>Lower Merion School District<br>Telecommunicatons Specialist
Sounds like an invalid release transfer. That can happen for several reasons. Check to see if the phone that Unity is trying to transfer to is in the same calling search space as the Unity voice mail port. Also check to make sure that the SA screen for the subscriber has the correct extension number entered for the transfer.
Try putting an IP phone into the same calling search space as the Unity voice mail ports. Then, from another IP phone, call that IP phone (in the same CSS as Unity) and transfer to the same phone that Unity is trying to transfer to. Does it work?
I don't think it is a CM problem, but a CM configuration. If an IP phone cannot transfer to the extension, there is no way that Unity can. I think this is happening because there is a difference in CSS. If you put Unity and the extension you want to transfer to in the same CSS, what happens?
Maybe I am a bit confused but, if you place a phone in the same calling search space as Unity and cannot transfer to the desired extension from that phone, how is that a Unity transfer problem? It still sounds like a CSS problem. Am I missing something here?
That is what I am saying, I am now thinking it IS a CM problem, since the phones in differenet CSS can indeed talk to each other. So I iwill open a TAC case with Cisco on this issue, as sson as another issue is solved.
------------------------------ Michael Perbix Lower Merion School District Telecommunicatons Specialist
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...