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Transfer softkey intermittently available

Hi All,

I have a intermittent softkey issue on a CME/CUE installation.

I have the receptionist line(7975) setup as a huntlist that goes from line 1 to line 2 to line 3. I have also set this line on another phone(7961) as a 2nd line for monitoring purposes when the receptionist is away from her phone or the office.

Both of these phones are having the same issue where the transfer softkey is sometimes not available.

I have recently added a softkey template to try to rectify the issue but have been informed the issue is still apparent.

Receptionist config:

ephone-dn 24

number 724 secondary 403XXXXXXX

label 724

description 403-XXX-XXXX

name XXXXXXXXXXXX

preference 1 secondary 1

call-forward noan AA timeout 10

corlist incoming css-blk900

no huntstop

hold-alert 15 idle

!

!

ephone-dn 25

number 724 secondary 403XXXXXXX

label 724

description XXXXXX

name XXXXXXXXX

preference 2 secondary 2

call-forward noan AA timeout 10

corlist incoming css-blk900

no huntstop

hold-alert 15 idle

!

!

ephone-dn 26

number 724 secondary 403XXXXXXX

label 724

description XXXXXXX

name XXXXXX

preference 3 secondary 3

call-forward busy AA

call-forward noan AA timeout 10

corlist incoming css-blk900

hold-alert 15 idle

ephone 1

mac-address 001F.9EAC.4620

ephone-template 1

username "xxx" password xxxxx

speed-dial 1 XXXXX label "San Francisco"

type 7975 addon 1 7914

keep-conference endcall

button 1:24 2s25 3:26 4:3

ephone-template 1

softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd

softkeys connected Hold Endcall Trnsfer Confrn Acct Park

softkeys ringing Answer Dnd

!

Firmware versions

load 7961 SCCP41.8-3-5S

load 7975 SCCP75.8-3-5S

Any help would be appreciated.

Thanks,

Justin

2 REPLIES

Re: Transfer softkey intermittently available

I have had a brief look through the bug toolkit with no match

Re: Transfer softkey intermittently available

have you tried setting up the dual-line command to the ephone-dn?

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