Transfer SoftKey Unavailale

[pbarman]

Incoming call from PSTN, press the transfer key on 7960, dial the DN (extension) where need to transfer to, now have to press transfer key again to complete transfer, but the transfer softkey is not available now. Problem happens intermittently. Running CCM 3.0(11). Phone Load is P003E310.

Sometimes even the incoming call drops when trying to transfer.

[ciscomoderator]

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.