Transfer straight to voicemail without rining phone
I am trying to find a way to let someone transfer a caller to voicemail without ringing the phone first and waiting for the no answer timeout. We have tried doing a transfer to voicemail, then the persons extension, but that rings the phone again since Unity is configured to ring the phone, and not go straight to voicemail. I am not sure if this can be done on the Call Manager side or the Unity side.
Re: Transfer straight to voicemail without rining phone
Ahh . . .
Sounds like what you want is a DVM button? (like on a Lucent) It is not there- (along with many other standard phone set features)
We came up with a clever trick. Create a dummy phone off a fake MAC on you CM box. Set the VM box setting in the config. to what the user would normal have, and then set forward busy/no answer to your unity extension. Now when you dial that number/transfer to that extension- it will go directly to the users mailbox. The down side is that you have to do this for every extension you want to have DVM for.
TIP: make it easy on you users, if you normally have 4 digit extension of 4500 for example, create each fake phone number as 845XX.
Than to transfer to vm of Mr. Doe, tell you users to hit transfer, then 8 plus four digit extension. Now they dont have to learn a whole set of new numbers.
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