I can get a Call Handler to transfer to an extension within the CallManager, but when I put in a number that must go through a voip gateway, the call starts (I hear ringing on both sides), but then goes to busy, almost like a codec mismatch.<br><br>However, if I set up message notification to that same number, or any number, it works fine. One of the Unity ports is calling the number in both instances, so I don't understand why their would be a difference. I have told it to release to switch also.<br><br>Any ideas? CCM 3.09, Unity 2.4.6 Build 102<br><br><br>AVP/I.T. Director<br>The Bankers Bank<br>
Depending upon the gateway involved, the transfer can happen too fast from Unity. In the version of TSP that you are using, supervised transfers to a gateway aren't going to work too well. If it works at all, all supervised transfers will turn into release transfers.
I have seen problems with release transfers to gateways also. Unity thinks it is transferring to another skinny device, so that is how it is used to doing things. At times, Unity is just too fast for gateway (especially H.323 gateway) transfers. If you can transfer the incoming call from a phone to a device on the other side of the gateway, try this, place a comma at the end of the dial string. That will simulate "slowing things down" a bit.
I can say that us Unity folks (especially myself) have investigated both supervised and release transfer issues to and from gateways running all types of signaling protocols. We have made some changes in the TSP (sorry, those changes aren't released yet) to accomodate for such timing issues.
Thanks for the feedback. I know that's not the most elegant workaround right now, but we have adjusted the TSP code for this (and the timing parameter will be configurable!) in a future version of the TSP.
Yes I can all day long. And, like I said, the Unity can call through the gateway if it's doing a phone message notification, just not while doing a transfer from a Call Handler. It really makes no sense.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...