That's actaully what I meant by "inside Unity", so I think we are talking about the same thing. At any rate, you should be able to do this. Create the pilot point and set it up. In Unity, create a call handler that will transfer to the pilot point. The DN of the call handler doesn't necessarily have to match the DN of the pilot point, just as long as the transfer-to destination of the call handler is the DN of the pilot point. Make sure that this call handler is using the correct transfer rule -- by default the "alternate" rule is enabled and does not transfer. You can either change the alternate rule to transfer or disable it.
From a subscriber's settings in Unity, go to the caller ipnut options. Make sure that it's set to allow caller input. For the "0" option, set it to attempt transfer to the call handler (that transfers to the pilot point) that was previosuly created.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...