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New Member

Transfer to ICD

Is there a way to get ICD to play the greeting when you transfer to the CTI port? I am trying to set it up so that Unity can transfer to ICD during business hours, but I want to have the greeting played so that customers know where they are calling. I tried just putting the greeting at the beginning of the queue music, but it doesn't appear to start that from the beginning all the time. If I dial the extention directly, it plays the greeting, then the queue music. But if I transfer to ICD, either through a phone or Unity, it skips the greeting. I would like to continue to use Unity so I can have it scheduled to go to an after hours greeting when they are closed.

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New Member

Re: Transfer to ICD

If you have the promt play at the start, just after the accept step.

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