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Community Member

transfer to mailbox

I am sure that I have missed something real simple. I need to be able to transfer a person directly into voice mail without it ringing a phone. Example: an admin. receives a call and wants to transfer them directly into her/his bosses voicemail without ringing the bosses phone. The bosses phone normally rings before going to voicemail. Can a transfer to voicemail extension be administered?

2 REPLIES
Cisco Employee

Re: transfer to mailbox

There are a few options for transfering directly to a mailbox depending on your scenario and switch integration (version). This post has links to a few tech tips that should get you from A to B:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.ee9c25d/0#selected_message

Bronze

Re: transfer to mailbox

Hi,

Go through the following link, its pretty simple and it worked,

http://www.cisco.com/warp/customer/788/AVVID/transfer_voicemail.html

HTH.

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