Thanks Keith, I had already thought about the TSP upgrade and printed out the release notes to read over Thanksgiving but, as it goes, I didn't get to it yet. I will work on that later today.
While it looks like I need a CCM trace to go further I do want to mention what happened last Friday. The client's Opening Greeting has two input options, transfer to a VM box or transfer to a call handler that calls a cell phone. The latter stopped working probably about the same time as the other transfer but didn't get noticed till last Friday. This call handler was working fine as a supervised transfer until about three weeks ago when I had to change it to release to switch. This time it wouldn't work in either mode. What got it going again was enabling the Alternate greeting with release to switch (FTR all modes were set exactly the same). Odd isn't it? I'll check on the TSP but to get a trace at this point would be difficult as I'd have to break it to do so.
