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New Member

Transfer to subscribers voicemail is not working

The transfer to voicemail is not working today even though it worked last night. I don't know what changed but I have to get this going for training today. The Call Viewer shows the transfer it has the right information but it keeps going to the main prompt as if it doesn't recognize the extention as a subscriber. Help!<br><br>

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Anonymous
N/A

Re: Transfer to subscribers voicemail is not working

Just for clarification, are you transferring a caller into voice mail (i.e. extension A is talking to extension B, and extension A transfers Extension B to Unity) or is an extension forwarding into voice mail (i.e. extension A calls extension B, extension B does not answer the phone and Extension B forwards to voice mail)?

What type of switch integration are you using?

Steve Olivier
Software Engineer
Cisco Systems

New Member

Re: Transfer to subscribers voicemail is not working

Well, I rebooted the Unity server in the meantime and it came back. It's a little disconcerting that rebooting it fixed it since I am nearly 100% sure nothing changed on it over night. I hope this isn't an omen...

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