I understand there is a way to transfer calls directly to voice mail from Attendant Console. In the AC help, it says:
Perform one of the following methods:
* Right-click the call; then, choose Voice Mail from the context-sensitive menu.
* Click the Voice Mail button on the Call Control toolbar.
* From the Actions menu, choose Voice Mail.
The problem is, none of those options even show up (there is no "Voice Mail" option in the context-sensitive menu, no "Voice Mail" button on the call control toolbar, and the keyboard shortcut does not work). I am running AC 1.2(1) with CM 3.3(2) spB. Any ideas how to make these options appear?
My issue is almost the same, on attempt to transfer (blind) I get "Attempt to transfer to unknown destination failed." This happens over and over again. TAC has informed me that it is bug CSCea82564 and is resolved in the Engineering Special 07. I will apply 07 as soon as I get it.
Hope that helps or at least gives you a starting off point :)
I had to open a TAC case to get ES06 and right now from what TAC told me, they are testing ES08 and it should be released by Friday, May the 30th. TAC will post it for and you download it from a URL supplied by TAC :)
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