Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Transfer to voicemail

How do you transfer a call from your phone to another user's voicemail (not to their phone extension)?<br><br>

3 REPLIES
Anonymous
N/A

Re: Transfer to voicemail

The easiest way to do this is to dial the voice mail opening greeting and to dial the ID of the subscriber you want to dump the caller to followed by "#2" to over ride the transfer.

Doing it without first calling the voice mail system involves some fancy switch programming (i.e. setting up a transfer code that has the switch forward from the destination extension to the voice mail as a Busy/RNA/DND call)... this would have us go right to that user's greeting instead of first trying their extension.


Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

Anonymous
N/A

Re: Transfer to voicemail

After upgrading Unity from 2.3.2.66 to 2.4.5.73 The customer experanced the following problem .
we are unable to transfer callers directly in to voicemail .
What we were able to do before (the upgrade) was as follows .
press the call transfer button on the phone.> then dial voicemail >
when voicemail answered (please enter your password)
we would press the * key , voicemail responses with ( please enter your ID) we would press the * key , voicemail would be in the main greeting , we then would dial the extension number followed by #2 .
Now when we press the * key the second time we no longer are sent to the main greeting , the voicemail will just hangup .
Unity identifies all extensions as users , this is why we need to use the * key to back though the Unity system directory .
If anyone has a workaround for this problem .


Anonymous
N/A

Re: Transfer to voicemail

Ouch... sorry about that...

We changed the behavior in 2.4.5 such that * in the subscriber sign in conversation hangs up. We were also supposed to make # go back to the opening greeting. This is more consistent with the VMUIF specification and also allowed us to force Unity to hang up by pressing several *s from anywhwere in the conversation (i.e. you tried to conference in a user and got their voice mail... handy way to "shake Unity loose").

The # functionality did not get in and we didn't catch it till after release. This is fixed in 2.4.6 such that * hangs up and # takes you back to the opening greeting as it should.

The only work around with 2.4.5 at the moment is to setup a line into voice mail that goes to the opening greeting direclty (i.e. it doesn't try to sign the calling number in). This is how we're setup at AV at the moment... we dial 71 to get logged in to check messages and 72 to get the opening greeting if we need to. If that's not possible, you'll need to get an upgrade to 2.4.6 when it's out.


Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

422
Views
0
Helpful
3
Replies