Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Transfering calls to Cell phone

I currently have a client that allows AA to transfer calls to his cell phone. Is there any way to have Unity monitor the calls to his cell? Upon receiving a call on his cell, he would like to be able to transfer the call back to another Unity Subscriber if the caller needs to be transferred to someone else. <br><br>

1 REPLY
Anonymous
N/A

Re: Transfering calls to Cell phone

"Is there any way to have Unity monitor the calls to his cell?" Yes, if the PTSN connectivity off of the GW supports a discrete call progress state like PRI (if it's analog FXO, forget it). What this will do for you is release the transfer upon notification of the cell phone user answering their cell phone, or "pulling the call back" if the do not answer their cell phone.

"Upon receiving a call on his cell, he would like to be able to transfer the call back to another Unity Subscriber if the caller needs to be transferred to someone else. " That really doesn't have anything to do with Unity. Can he/she transfer a caller (to the cell phone) to some one that lives down the street? Probably not. The cell phone transfer support is going to depend upon the wireless service provider (even if the call was originally transferred to the cell phone from Unity), not Unity.

Steve Olivier
Software Engineer
Cisco Systems

178
Views
0
Helpful
1
Replies