I have one user which is having trouble allowing people to punch in his extention from our main number. For example:<br><br>A customer dials 1800-111-1111, then the computer operator comes on and says enter extention now or wait for company directory. If the customer dials the user's extention, it loops the message back to the begining of the computer operator message.<br><br>This is the only use that is occurs for, so I don't belive it is our 800 number provider and it does the same for our local area code main number also, but again only for this user.<br><br>I am thinking it is something to do with the call attendant, but where could I start to figure this out?<br><br>Thank you,<br>W<br><br>
I dial my voicemail and login, then press *. I am prompted for an extention, I input xxxx (the number that isn't working correctly) This brings me back to our main Operator message. "Welcome to Riptech,....blah blah blah"
If I simply dial the extention from my desk phone, which is in the same system, the call connects with no problems.
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