Re: Transferred calls are dropped after CNA timeout
Yes it is. I will try to clearify the issue:
If I dial an internal DN (DN 2003 dials DN 2004 in partition X)), and the dialled party does not pick up the phone. The line is confgured to FWD No Answer Internal (and eksternal) to DN 3001 (in partition Y) using a CSS with partition Y in it. There is nothing wrong with this scenario, and the call is forwarded to the swichboard as designed.
But if DN 2001 calls DN 2002 and the user at DN 2002 manually transfer the call to DN 2003 (and complets the transfer without waiting for DN 2003 to pick up the call), the FWD No Answer Internal (and eksternal) to DN 3001 fails. The same rule is applied, but gets disconnected when beeing transfered to a different partition. If DN 3001 is put in partition X (with DN 200X) the FWD No Answer Internal (and eksternal) to DN 3001 works just fine.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...