I'm new to Cisco VoIP, so please be understanding. When a call comes in, the receptionist answers it. She then hits the transfer button, enters the extension number and hangs up. The call correctly transfers to the extension. If the extension that the call was transferred to does not answer, their personal voice mailbox picks up. When that user returns, they see they have a missed call. When they look at the missed call log in their phone, it shows it as a missed call from the receptionist, not the originating party. How can I correct this?
My understanding is that this is fixed in CME 4.2. In many respects this wasn't "a bug" but a feature enhancement (actually a mechanism specifically designed to deal with mid-call information updates). The feature was added in an IOS Voice Gateway program not directly related to CME, and CME 4.2 is the first CME version that picks up this IOS enhancement.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...