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Transferring to extensions beginning with a "0"

Within Unity after leaving a message for a user, Unity tells you that you may dial another user by entering their extension. All of our extensions begin with a "0" and when we try to enter the number it goes directly to the operator extension as defined on the Operator Call Handler. How can I make Unity wait for additional digits for the user and at the same time keep the functionality of dialing "0" to reach an operator?

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Accepted Solutions
Cisco Employee

Re: Transferring to extensions beginning with a "0"

What's happening here is the "0" key on the "Say Goodbye" call handler is set to "locked" which means we'll take action on it as soon as we see it rather than waiting to see if more digits are coming.

You can go to the say goodbye call handler, go to the user input page and make sure the "0" key is not locked - then Unity should wait up to 1.5 seconds for more digits to enter before taking action.

The reason it's setup this way is having 0 prefixes is pretty unusual and when folks enter 0 they want to get to the operator pronto so any delay is removed this way - in your case that's not desirable...

1 REPLY
Cisco Employee

Re: Transferring to extensions beginning with a "0"

What's happening here is the "0" key on the "Say Goodbye" call handler is set to "locked" which means we'll take action on it as soon as we see it rather than waiting to see if more digits are coming.

You can go to the say goodbye call handler, go to the user input page and make sure the "0" key is not locked - then Unity should wait up to 1.5 seconds for more digits to enter before taking action.

The reason it's setup this way is having 0 prefixes is pretty unusual and when folks enter 0 they want to get to the operator pronto so any delay is removed this way - in your case that's not desirable...

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