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Community Member

transfert Softekey


When i call an external number, i didn't have the transfer softekey in my 7960G IP Phone ??

When i reveive a call from the external, i have this softeky !!

Between IP phones only, i don't have this problem.

Please any idea to resolve this!!



Hall of Fame Super Red

Re: transfert Softekey

Hi Abdcelatif,

If this is happening to all phones perhaps you have "Block OffNet to OffNet Transfer " set to true. Have a look at the following doc;

Setting the Block OffNet to OffNet Transfer Service Parameter

The Cisco CallManager clusterwide service parameter Block OffNet to OffNet Transfer allows administrators to prevent users from transferring external calls to another external number. This parameter specifies values as True or False. Setting the parameter to True blocks external calls from being transferred to another external device. The default value specifies False. You modify the Block OffNet to OffNet Transfer service parameter by using the Service Parameters Configuration window.

When a user tries to transfer a call on an OffNet gateway or trunk when the service parameter Block OffNet to OffNet Transfer is set to True, a message displays on the user phone to indicate that the call cannot be transferred.

Migration from Cisco CallManager release 3.3(4) to Release 4.1

To block the transfer of external calls to external devices in release 3.3(4), the system uses service parameter Block External to External Transfer. The value of this parameter (True or False) will migrate to the new service parameter, Block OffNet to OffNet Transfer, when upgrade to release 4.1 occurs.

From this doc for CCM 4.1.3;

Hope this helps!


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Community Member

Re: transfert Softekey


Of course, i have blocked offnet to offnet transfet, but the problem was with phone in the same LAN as the voice gateway (ONNet). How to explain this :

- When i call the phone from the external, i can make a transfert to others phone.

- When i call an external number from the same ip phone, i can't make any transfert and i didn't have the "trasfrt" softekey in the screen ????

Thanks for help.


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