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translation pattern 0 for intercom operator will clash 2nd internal calls?

dear sir,

We have the operator extension number 32006 which are translation pattern configured as 0 will clash for the internal 5 digit calling if more than 1 incoming intercom sessions. It will happened engaged line. Do you think if i create another cti route point for extension 32006 will solve the issue? please share. your effort shall be highly appreciated. Hereby attached the screenshot for configuration that made and some ccm trace. thanks.

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Anonymous
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Re: translation pattern 0 for intercom operator will clash 2nd i

From your screenshot, I have a few questions: Why do all calls that hit DNB 32006 go directly to VM? Are you using an auto-attendant? If yes, than Zero (0) should be a CTI Route Point that points to the VM DNB, then in VM create a routing rule for the CTI RP to go to the desired VM box or AA.

jwa

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