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translation pattern for operator extension can't forward?

dear sir,

We have the operator extension number 32006 which are translation pattern configured as 0 will clash for the internal 5 digit calling if more than 1 incoming intercom sessions. It will happened engaged line. Do you think if i create another cti route point for extension 32006 will solve the issue? please share. your effort shall be highly appreciated. Hereby attached the screenshot for configuration that made and some ccm trace. thanks.


Re: translation pattern for operator extension can't forward?

think one of the two solutions below should work for you.

Action plan:


1. Create CTI Route Point for 425xxxxxX, in case you have no other extensions in use in this range. If you have, then please create 425xxxxx[79], this way these extensions will be virtual device on your CCM and then giving lines to this, which you can forward to one of the already working 10 DID numbers (in 425-xxx-7XX range).

go to:

CCMAdmin page -> Device -> CTI Route Point

Device Name: 425xxxxxxX

Choose the appropriate Device Pool and CSS


Directory number: 42xxxxxxxX or 425xxxxxxx[79]

Choose appropriate PT, CSS, etc. (which matches the ones on GW config on CCMAdmin page)

Paste the exact DID extension (exact one from the ten in 425497377XX) to Forward All Coverage/Destination field Add

The solution with translation pattern is very similar to the above.

2. Or you can do a translation on the Gateway itself -- if you are more

familiar with that

create a translation rule -- for example:

R(config)#voice translation-rule 1

R(cfg-translation-rule)#rule 1 /1111/ /7700/


R(config)#voice translation-profile

R(cfg-translation-profile)#translate calling 1


R(config)#dial-peer voice

R(config-dial-peer)#translation-profile incoming

Please bear in mind that the dial-peer format depends on the GW protocol used (H323, MGCP) and should contain more commands.


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