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Translation Routing In IPCC

Can some one Explains me about Translation Routing in IPCC in which situation we Can use translation Routing.

Thanks & Regards

Shashimohan

2 REPLIES
New Member

Re: Translation Routing In IPCC

Translation Routing is used to route to the VRU. It forwards the call to the IVR, but keeps the call active for processing on ICM software.

New Member

Re: Translation Routing In IPCC

If you want to load balance the calls going to multiple IVRs ,you can use translation routing

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