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New Member

Trouble Dialing International Numbers


We currently have a 7825 call manager connecting to a 4604 gateway blade on a 4006. We are connected to a 5ess Phone switch at the CO and can dial long distance numbers nationwide, but when we dial international numbers, it pauses for like 10-15 seconds and then gives us a fast busy signal. I do have the debugs if anyone would like to see them. I took a debug of an international call being placed. If anyone has any suggestions as to what I can try, I would appreciate it. The email address is not the one that came with this post, but rather


Christopher Brimmer

Network Engineer - Milwaukee

Foley & Lardner - Attorneys-at-Law


New Member

Re: Trouble Dialing International Numbers

I have a customer who had a similar problem. They had AT&T PRI service from a 4ESS switch and were getting reorder tone whenever they tried to dial an international call.

Turns out Call Manager was sending the called number type = international to the 4ESS. Once they received it, they did not want to see the "011" code. I fixed it by changing the "called Party IE Number Type" from "call manager" to "Unknown" in the call manager PRI admin screen. Could also have added a route pattern "9011.!" and set the "discarded digit" to "predot".


New Member

Re: Trouble Dialing International Numbers

What kind of reject code you have received in ISDN trace ? I would like to take a look at it. Pls send it to

Cisco Employee

Re: Trouble Dialing International Numbers

If this problem is still not resolved, can you please post the output of debug isdn q931 taken from the 4604 gateway when the call failed?

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