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New Member

Trouble getting user greeting when called

I'm running Unity I have set up a new account in unity that is associated to ext 403. When I dial ext 403 and forward to Unity I get "Please enter you password" which it is wanting my password but when I immediately push redial, which dials 403, I get the correct greeting. What can be causing this?

Cisco Employee

Re: Trouble getting user greeting when called

what kind of switch integration are you working with here? did this just recently start doing this or are you installing this 2.4.6 system new?

sounds like the call coming into port 1 is being reported to us as a direct call instead of a forwarded call - pop open the call viewer application (you'll find it under the tech tools directory in 2.x land I believe, although it's been a while since I've poked around on 2.x). It'll show what is being reported to us from the switch here.

If you call in from the user's phone directly to voice mail does that work? Be sure to try it with port 1 busy so it forces a forward to port 2 or greater when trying this...

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