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Community Member

Troubleshoot Outside Dial Tone

What is the best way to troubleshoot Outside Dial Tone.

I am supposed to get the offnet dial Tone right after I pressed Digit 9 on IP Phone instead the Offnet Dial Tone appears after pressing 9 and then 1.

3 REPLIES
Green

Re: Troubleshoot Outside Dial Tone

Community Member

Re: Troubleshoot Outside Dial Tone

I nailed down the problem, but I am not sure how do I get around with this issue. The problem is that the Customer Main Number is 713-807-9746, and I configured a Route Point to map the main number with the internal receptionist. DN "9746" is registered with the Call Manager, and it causing a Outside Dial Tone Problem.

Thanks,

Green

Re: Troubleshoot Outside Dial Tone

Hi,

Change the Internal receptionist number.

Then create a Translation pattern 9746, and make sure that Provide Outside Dial Tone is checked, change the Called Party Transform Mask to the Internal Receptionist new number, and that should do the trick, dont forget to check partitions and CSS.

HTH

Gonzalo

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