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New Member

TTS not working on 2.4.6

While i patiently wait for the TAC to get back to me...

Problem Description: Text to speech was working up until a coulple of weeks ago. We get the following error code on the server:

Event Type: Error

Event Source: AvConvMsg_MC

Event Category: Error

Event ID: 10020

Date: 12/2/2003

Time: 5:07:41 PM

User: N/A

Computer: UNITY

Description:[Thread 0x00000550] [Port 1]: IAvResMgr::AddRequestBlocking() returned [80040301]. In file h:\commsvr\Sources\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSTTSSetup.cpp on line 848.

Subscriber hears:

Sorry this email cannot be read now please try again later this will continue for each email message that is in the inbox. WIndows 2000, latest patches and service releases. No major changes to the environment since this problem began

Yesterday i installed a new 4.0.1 server and created a single user on that box with a pilot and profile in Call manager and get the same issue

UNity issue or Exchange?

2 REPLIES
Cisco Employee

Re: TTS not working on 2.4.6

Please send your license key info to the TAC engineer. This error is most commonly seen when the TTS engine isn't installed properly or the license doesn't contain the correct info for TTS.

For 2.4.6, use the keydump utility.

In 4.x, licensing info is found under "start\Programs\Unity\Licensing"

New Member

Re: TTS not working on 2.4.6

Already did and the TTS is licensed on both. THis is the 2.4.6 existing dump..

OEM : Cisco Systems

Product : Unity Enterprise

Version : 2.4

Voice Ports : 8

Fax Ports : 0

TTS Ports : 2

Integration : TAPI

Full Languages : 1

System Administration Languages : 1

Voice Mail Users Licensed : 100

New Voice Mail Users Available : 36

View Mail for Outlook Users Licensed : 100

New View Mail for Outlook Users Available : 36

Fax Mail Users Licensed : 100

New Fax Mail Users Available : 100

TTS Users Licensed : 100

New TTS Users Available : 39

PWA Accesses Licensed : 100

New PWA Accesses Available : 36

Partner Byte 1 : 0

Partner Byte 2 : 0

Partner Word 1 : 0

Partner Word 2 : 0

TTS Vendors : 00BAAE00

Networking : Enabled

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