We have a recently installed Call Manager 3.0(8) system with Unity 2.4.6. Everything works on the system except for the TTS sessions for e-mail. The system informs us that we have a new e-mail message, it tells us who the message is from, but then continues on WITHOUT reading the message. I have the G729a codec installed on the Unity server, but it didn't work before installing it either. I have also tried using both 711 and 729 on the Call Manager server. 729 causes the Call Manager to become EXTREMELY garbled. Any ideas?<br><br><P ID="edit"><FONT SIZE=-1><EM>Edited by tcoffman on 5/3/01 01:14 PM.</EM></FONT></P>
If you're using g729a this is a known problem (the TTS engine spits out at G711 and it comes in under the conversion radar). We have a fix for this forthcoming in the next patch release of Unity 2.4.6 (build 115). I'll post a note here when it's available.
If you're not, a different issue is at play and we'll need to take a closer look.
Just to close the loop on this for our viewers at home, this turned out to be a problem with the setup where were not handling switching TTS engines smoothly. In this case the site had RealSpeak installed (i.e. as a demo) and run an upgrade where the key was set to the TTS3000 engine instead. All the right stuff gets registered but were not updating the voice library to use for each of the languages.
As such the ENU (US English) key was set to use the FEMALE voice which is the RealSpeak voice. When we went to spin a TTS session up we handed the text and the voice to use off to the TTS3000 engine and it doesnt have a voice named FEMALE so it drops out.
The fix was to go into the registry at HKLM\Software\Active Voice\TTS\Initalization\Default Speakers\ and change the ENU key to Michael (which is the default voice for TTS3000). Reboot and youre flying right.
The current shipping version of Unity is 2.4.6 build 102. The next patch version has not yet been released, Ill post something out here when its available. Ill be sure to include instructions on how to get hold of it when I do
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