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TTS, Unable to read Email. We have Licenses in COS

"Sorry this email cannot be read now, please try again later" We have 100 licenses for TTS, Is there any other installation that needs to be done? The COS is correct, the user we are testing with is a member of that COS. Thanks<br><br>

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Anonymous
N/A

Re: TTS, Unable to read Email. We have Licenses in COS

That prompt will normally come up becuase the number of sessions has been exceeded. TTS has two licensing items, the number of ports and the number of users. We have to pay the TTS vendor by the number of ports so we can't scoot around that.

if, for instance, you have 1 TTS port on the key and someone is using TTS if you call in on another line and try to use TTS you'll get that prompt and it wont let the session spin up.

Can you check (using the key dump utility in the Unity program group) how many TTS sessions you have set on the key? Based on that number, any chance that many folks may have had TTS sessions going on?

If not we'll dig around for some traces to try and figure out why the resource manager is choking spinning up anothet TTS session at that time.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: TTS, Unable to read Email. We have Licenses in COS

Thanks for the Reply. I checked the key dump as you requested. We have 2 licenses. The system is not live yet, so if they are tied up, do you know how to free them up?
THe key dump is below . Thanks
Serial Number : XXXXX
OEM : Cisco Systems
Product : Unity Enterprise
Version : 3.0
Voice Ports : 8
Fax Ports : 0
TTS Ports : 2
Integration : TAPI
Full Languages : 1
System Administration Languages : 1
Voice Mail Users Licensed : 100
Voice Mail Users Current : 4
View Mail for Outlook Users Licensed : 100
View Mail for Outlook Users Current : 4
Fax Mail Users Licensed : 100
Fax Mail Users Current : 0
TTS Users Licensed : 100
TTS Users Current : 2
PWA Accesses Licensed : 100
PWA Accesses Current : 4
Partner Byte 1 : 0
Partner Byte 2 : 0
Partner Word 1 : 0
Partner Word 2 : 0
TTS Vendors : L&H RealSpeak
Networking : Enabled
AMIS : Disabled


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