Guys.<br>I have a recent client who has introducted unity (with tts)- late last year.<br>When a user enters their mailbox they hear email messages.<br>This happens even when subscribers/conversation/retreiving messages are all set to blank.<br>Whilst it doesn't announce the total of e-mail messages it still plays them under the new or saved option.<br><br>Now, i have temporalily got around this problem by seting up a new class of service that doesn't have the license feature of tts, but this is only temporary.<br><br>Its probable me, with some silly combination or setting activated that is enabling this problem to happen.<br><br>Please advise what to do.<br>Many Thanks.<br>C<br><br>
You're temporary solution to the problem is actually the right way of going about it.
the options on the conversation page are only for dictating which message totals to announce when you access your mailbox over the phone, it doesn't dictate which messages are played to you in the message stack. If you have TTS turned on in the COS of a user, they will always hear their emails... same goes for fax messages.
If they don't want to hear their email, they need to be assigned to a COS with it disabled... just as you've done.
Not yet... there's several features we're considering that allow folks to dictate their message stack behavior (sort order, presentation styles, LIFO/FIFO etc...) on a per user basis, but nothing's committed yet. As usual, you'll want to ping "email@example.com" to let the marketing end of the house know you'd like to see this.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...