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Community Member

Turn off alerting on shared lines (4.1(3)sr2)

Hi,

I've got a department where users like to see when colleagues are on the phone. WIth no monitor lines in CCM, I'm using shared lines.

I have set the privacy option so colleagues can't see the details of an active call.

How can I turn off alerting on the shared lines so colleagues don't get information about the source of incoming calls ?

TIA,

Paul.

6 REPLIES
Community Member

Re: Turn off alerting on shared lines (4.1(3)sr2)

You need to go into the line properties of the shared line on the users phone that you dont want to ring and select "flash only" in the ring settings (active and idle).

Hope this helps.

Community Member

Re: Turn off alerting on shared lines (4.1(3)sr2)

Hi Paul,

I tried this but still the alerting information shows on the other users phone displays.

have you actually got this to work ?

Thanks,

Paul.

Bronze

Re: Turn off alerting on shared lines (4.1(3)sr2)

paul,

privacy is used normaly for "Barge" functionality. unfortunately shared line is the only way out to configure monitor lines for the phones. at the moment you can disable the ring settings on the lines but there is no way to disable/enable the calling number display for this line.

monitor feature is more of the wanted features but still not implemented in the ccm!

greetings

mehmet

Community Member

Re: Turn off alerting on shared lines (4.1(3)sr2)

I am having this issue as well. All my admin assistants want to do is simply monitor a line - they do not want to see when someone's line is on hold, etc. And furthermore - they don't want to see all the missed calls for the shared lines - this is really confusing them since they now do not know whose missed calls they were. I am literally having a revolt over this....and it's not going too well.

Community Member

Re: Turn off alerting on shared lines (4.1(3)sr2)

Although I have not used it, there is a 3rd party app which will monitor up to 15 lines directly onto the screen of a 7940/60/70.

If you are getting grief from your customer, maybe worth a go ....

http://www.andtek.com/product-group.html?language=english

B/w

Paul

Community Member

Re: Turn off alerting on shared lines (4.1(3)sr2)

Thanks Paul,

I will check this out!!

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