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New Member

turn off missed calls on the shared lines

Hi,

we using 2nd line as shared lines for one group. If first line is busy or not answering the line is forwarded to 2nd line. If nobody is taking this call the call is routed to dispatching. So I have a missed call for the first line and a second missed call for the group. And all the groupmember also have a missed call. Can I turn off this notifaction for this 2nd line, or can I turn of the function for "missed calls" at all?

Thanks

Klaus

3 REPLIES

Re: turn off missed calls on the shared lines

Check with TAC, I recall you can edit the 79XX dictionary.xml and remove the "missed calls", I did it for another customer 6 months ago.

TAC will say the fix is unsupported, and the .xml file will be removed with each CCM upgrade, thus you have to re-do the fix each time.

New Member

Re: turn off missed calls on the shared lines

Jason,

Could this work to turn off missed calls completely on a specific phone? I have users that do not want to see this on their phone.

Re: turn off missed calls on the shared lines

It was everyone or nobody.

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