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Turnkey CTI Help

I am very close to having Turnkey CTI set up correctly. The clients are able to log on. However the ICM variables are not being captured and sent to the desktop. I had the variables, which I am collecting in the IP/IVR .aef file, working correctly in the legacy IPCC Desktop agent envrionment. I can't see where the trouble is, if anyone has any places to start looking, I would appreciate it.

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Re: Turnkey CTI Help

Andy,

Call TAC. Ask for the GED on the MIS service. We had a similar problem with Turnkey CTI Suite on an Avaya G3 and Periphonics IVR and implementing MIS solved the problem.

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