The system is playing standard greetings only. Even if the standard transfer rule is set to goto an extension the standard greeting will be called upon. All of the night greetings stopped functioning in the system as well. Only the standard greetings are being applied. This just started happening. Any ideas?
I just got off the phone with TAC on this. A couple months ago we went from Unity to UC. Some call handlers are set with an always closed schedule that has no time opened times selected. TAC advised me that in UC the schedules at least need to have some times specified or UC doesn't know how to handle it and it treats it as an open schedule since no times are selected. When testing the call handlers I was using ones that call upon the "always closed" schedule. As a temporary solution until I root through all the call handlers I set the always closed schedule up with an open time of 11:50 - 11:55pm on Sunday night.
Is there anyway to do a search to see which call handlers are using a certain schedule?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...