I have a script in place for our Call Center. At any time they want the caller to be able to hit option 4 and go to voicemail after they hear the prompt 2041 telling them all the representatives are busy and they can hit 4 to go to voicemail. I have not been able to get that to work.
Today an issue arose where the caller will listen to the prompt stating all reps are busy and they can hit 4 for voicemail.Well, now they are completely stuck listening to the hold music. They cannot hit any extension after listening to the prompt 2041.I would like it if they could hit 0 and go to back to the beginning of the queue but that doesn't work now either. Barge is on and it is set to interruptible. Where did my logic break?
I attached a zipped file containing the script if anyone would have the time to check it out.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...