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Unable navigate between 2 active calls on 7931G

Hello ,

I have a problem with ip phone 7931G .

I'm unable to switch between 2 active calls .I respond at the first call , when respond the second call the first going in hold state and there is no way to hold the second call to resume the first .

When the second call end the first call come available .

The system is 2801 with IOS Version 12.4(11)XW22801-SPSERVICESK9-M the 7931 FW is SCCP31.8-2-2SR2S .

Thanks .

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Unable navigate between 2 active calls on 7931G

Hi Leonardo,

Sorry about that! This is a limitation of the 7931G Model itself :(

Hope this helps!

Rob

5 REPLIES
Hall of Fame Super Red

Re: Unable navigate between 2 active calls on 7931G

New Member

Re: Unable navigate between 2 active calls on 7931G

Hi Rob,

I have already see the solution posted , but i need know if the problem is the limitation of the phone or the funcionality of the phone is the same of the other model (7941 and 7911)

Thanks .

Hall of Fame Super Red

Re: Unable navigate between 2 active calls on 7931G

Hi Leonardo,

Sorry about that! This is a limitation of the 7931G Model itself :(

Hope this helps!

Rob

New Member

Re: Unable navigate between 2 active calls on 7931G

i have the same problem!! did you find any solution ?

by the way the link its broken

Hall of Fame Super Red

Re: Unable navigate between 2 active calls on 7931G

Hi Andres,

Here is the reference

https://supportforums.cisco.com/message/1101872#1101872

Cheers!

Rob

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