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Unable to call-forward-all to an external Number with CME

I'm unable to call-forward-all to an external Number with CME.

The external phone rings just one time and the forward fails.

i tru this case : http://www-search.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a0080816cac.shtml

but nothings helps

thanks in advance

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