02-12-2004 01:36 PM - edited 03-13-2019 03:49 AM
Running Unity 2.4.6.161 with a Centrex system. We used to be able to forward a caller directly into voicemail by placing the caller on hold, then dialing Unity (which takes you to sign-in), then pressing * (which used to take you to opening greeting), then entering the extension and hanging (which effectively takes the caller directly to the voicemail). Since re-installing Unity (due to a baaaad experience with ADC) we have lost this ability. Now when we call Unity it asks for password, when you hit *, it asks for your ID. If you hit it a third time, it hangs up. Transfer is set up to go directly to the greeting. Any ideas how to get this back? I don't see "Sign-in" listed under the call handlers, so how do I change the * to go to the opening greeting?
02-12-2004 01:48 PM
You asked this question on another thread and I responded a few days ago - not sure if you're looking for a better answer or didn't want to continue that thread or what...
There's a couple of ways to handle this - short story I believe you can hit "#" when it asks for the ID and that takes you to the subscriber sign in - that changed along the way (I didn't think till 3.x).
You have a number of other ways to handle this - here's links to a few tech tips that discuss your options:
02-12-2004 03:38 PM
Apologies, Jeff. I thought from the previous thread that you need more information. I provided more but didn't see a reply and thought you might have missed it.
I can't access those links you provided. I sent an email to web-help@cisco.com to see if they can give me access.
02-12-2004 04:17 PM
Those tech notes can also be found through "public" links...
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml
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