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New Member

Unable to get 2 -Line with Extension Mobility on 7940

I have CM 3.3.3 with extension mobility configured. I have 7940 that requires 2 Line when a user logs in. For some apparent reasons I could only get one line displayed. However if I log into a 7960 with that same profile I could get 2 lines. Is it a limitation of the 7940 to support only 1 line?

Cisco Employee

Re: Unable to get 2 -Line with Extension Mobility on 7940

Does the 7940 phone configured with standard 7940 (or oneline 7940) phone button template?

New Member

Re: Unable to get 2 -Line with Extension Mobility on 7940

Hi I've had this problem as well. The issue is the user device profile may be configured with two lines, and the logged-out profile/default profile may be a two line, but the logged in EM profile for a 7940 defaults to a single line 7940.

Unfortunately it's a cluster wide setting under:

Service->Service Parameters->Select Call Manager->Select Extension Mobility Logout as the Service ->

7940 Template for EM Login. Select your two line template here.

You can only have one template for logged in 7940's, which is a bit of a pain.

Hope this helps


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