Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unable to get jc120/jct-ls boards to load

Unity3.14 new install on Dell Poweredge 4600

4 d/120 boards

When performing install of the voice card software. Everything seems to be going well no error messages present or anything. Then after rebooting none of the cards are present under the DCM or status monitor. They do show up as unknown devices in Device Manager with a yellow exclamation. Any thoughts out there.

Cisco Employee

Re: Unable to get jc120/jct-ls boards to load

Verify that you do not have the Universal PCI version of this card. The Dialogic software packaged with (and required by) Cisco Unity will not recognize the newer uPCI cards. Check the keying on the edge connector of the card. The uPCI cards will have two slots while the non-uPCI cards will only have one.

Any uPCI card has an edge connector that looks like...

--- -----

|____| |______________| |____|

...whereas plain old 5Vdc edge connectors look like...

--- -----

|___________________| |____|

CreatePlease login to create content