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Unable to import 1 user

Currently we are on Unity 3.01 and have our mailboxes sitting on an Exchange 2000 cluster, I am unable to import one user through the SAWEB and the Import utiltiy. The saweb finds the persons alias to import, but hangs on the web page. The person's last name is Rubenacker-O'Dell. I found an unresolved caveat until 3.12, Caveat Number CSCdv73752 Description

When the Exchange 5.5 Organization, Site, or Recipients container names contain a comma, a subscriber search in the Cisco Unity Administrator results in the following error message: "A runtime error has occurred. Do you wish to debug? Line 1055 Error: Expected."

Could my problem be the hyphen or apostrophe in the users name?

1 REPLY
Cisco Employee

Re: Unable to import 1 user

The admin folks say the bug you are running into is likely:

CSCdw50196: SA import of user with apostrophe in name or alias fails.

This looks to be fixed in 3.1, the only work around is to remove the apostrophe in the name and try the import again.

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